Please choose a topic below to better pinpoint the question you may have.
- How It Works
- Modify An Order
- Group Rates
- Preparing Your Luggage
- Track Your Shipment
- Your Luggage Have Arrived
- The Ship Away Guarantee
- My Account
- Custom Orders
- International Shipping
- Filing A Claim
- Pickup/Drop Off
Yes. You can either drop your luggage off at a local carrier store, or we can arrange for a pickup from your private residence, rental home or resort at no additional cost.
Shipping costs vary depending on location, bag weight & size, and service level. Detailed quotes can be obtained online by visiting our homepage and going to our Quick Quote feature.
Get A Quick Quote
Yes. Prior to placing your order, we recommend that you contact the destination location to advise them of your shipment and your expected arrival date.
Yes, you can cancel your pickup request at any time online via email to email@example.com. In your email please include the name on the order, along with the pickup date and location.
Yes. If for any reason you need to cancel an order, please submit your cancellation request online via email to firstname.lastname@example.org. You will obtain a full refund if you cancel a shipment at least 48 hours prior to the scheduled pickup or drop off date. Any cancellations inside of 48 hours will incur a $5 late cancellation fee per order.
Yes. To request a new pickup date or location for your order, please send us an email to email@example.com. Please include the name on the order, your original pickup date and/or location and the new requested pickup date and/or location. A new shipping label(s) will be emailed to you once the modification is completed.
Yes. We understand the value of your luggage and automatically build in a baseline of $1,000 of insurance for all domestic luggage shipments with the option to insure up to $7,500. All international luggage shipments include a baseline of $500 with the option to insure up to $3,500.
Ship Away recommends you select an amount that best matches the total estimated value of the luggage item you are shipping. This would include the total value of the items inside your luggage piece and the cost of the roller suitcase or duffel bag you use to ship.
Luggage shipment insurance protects against complete loss of your shipped item or against any physical damage that has occurred to the shipment while in transit. For items not shipped in a box, the outside casing is considered the shipping container and will not be insured.
Yes, for both domestic and international shipments. Groups of at least eight (8) individuals traveling domestically or of at least four (4) traveling round trip internationally qualify for our group rates. Please complete the Group Discount Request Form and a member of our sales team will reach out to you about your inquiry!
No. You can ship your luggage in a roller suitcase, duffel bag or a box.
For instructions on how to properly attach your label to your luggage shipment, please visit our support center.
Yes. Ship Away offers three (3) different luggage options, Carry-On Luggage, Checked Luggage, and Oversized Luggage. Carry-On Luggage must be 25 pounds or less to receive the stated discounts. Checked Luggage must be 50 pounds or less. Oversized Luggage must be 75 pounds or less. If your luggage is shipped and it outweighs the maximum allowance for the bag size, your bag could be delayed in transit and you may be charged an overage fee.
You can purchase a shipping box at your local carrier store or a shipping supplies store near you.
Your luggage needs to be packed in a roller suitcase, duffel bag or box. Make sure the shipping container is completely sealed and all zippers, buckles, latches are tight and secure. You will have to affix the shipping label to the outside or your luggage as securely as possible with clear packaging tape if using a box or plastic roller suitcase. If using a fabric or soft-sided roller suitcase or duffel bag, we strongly advise getting a Fly Tag. It is also recommended to print a second copy of your shipping label and include it in an outside pocket (assuming you are shipping with a soft case that has one).
For additional information on how to prepare your luggage shipment please visit our support center.
Yes. Bags and cases that are being shipped internationally should not be locked for customs reasons. For more information regarding specific packing instructions for shipping your luggage internationally please visit our support center.
Upon placing your order, you will receive a confirmation e-mail that includes your itinerary, shipping label(s), and Ship Away Tracking ID for each shipment. By clicking on the Tracking ID link in the email, you will be taken directly to your order on Ship Away which will provide you with the latest tracking information and details. If you need help with tracking your shipment or have questions regarding the status of your shipment, you may also contact our customer support team for further assistance.
Yes. Once your luggage is delivered to their destination, you will receive a notification via e-mail making you aware.
Yes. When the carrier picks up your luggage, you will receive a notification via e-mail making you aware.
Yes, we do offer Next Day Air shipments, and some will have specific commitment times (i.e. 10:30 AM, 12:30 PM). These times vary depending on zip code and location. If you need your luggage to arrive by a certain time via Next Day Air service, please contact our customer support team for assistance.
Ship Away will make every effort to ensure the on-time delivery of International Shipments. Customs and other factors within the carriers control including the legibility of customs forms may affect delivery times, which are outside our control. Our international logistics specialists will make every effort to aid and assist in getting any package through customs both at home and abroad.
Ship Away guarantees all deliveries by the end of the day, without a signature required. Have a request or instructions for the driver? Please give our customer support team a call at (866) 923-7447 or send us an email at firstname.lastname@example.org so we can assist in providing you and the carrier with the proper information.
Once your account has been created you will have access to an address book for easy rebooking of shipments, stored payment information, and quick access to your shipment history. You will also be eligible to receive special email promotions and shipping offers.
For additional information regarding your Ship Away account features and benefits, please visit our support center!
Yes. By becoming a partner with Ship Away, you will gain access to some great benefits that you can pass on to your members and guests. A few highlights of becoming a partner include complimentary shipping supplies, immediate access to our discounted rates, along with offering a service that is truly beneficial to you, your members and guests.
For additional information on how to become a partner with Ship Away, please email email@example.com
Simply email us at firstname.lastname@example.org or give us a call at (866) 923-7447 and supply us with the approximate weight and dimensions of your item, where you want to ship your item, and we will coordinate the rest for you.
We can ship bikes, surfboards, hockey equipment, lacrosse gear, bowling balls, and other miscellaneous items. For information on what can and can’t be shipped, please email us at email@example.com or give us a call at (866) 923-7447.
The cost will vary depending on weight, size and the locations of where we would be shipping. To obtain a quote, please send us an email to firstname.lastname@example.org or give us a call at (866) 923-7447.
Yes, to ship internationally or to get an international quote you can email email@example.com with your pick-up location, delivery location, and dates of your trip. You can also call (866) 923-7447 and a Ship Away Representative will provide you with a quote.
Ship Away will make every effort to ensure the on-time delivery of International Shipments. Customs and other factors within the shipper’s control including the legibility of customs forms may affect delivery times, which are outside our control. Our international logistics specialists will make every effort to aid and assist in getting any package through customs both at home and abroad.
No, due to customs regulations, you are NOT allowed to lock your international luggage shipment.
In order to file a claim, a Ship Away Claims Form must be submitted to a claim’s representative along with photographs of the damaged merchandise. All outer packaging (roller suitcase, duffel bag or box) used for shipping must be made available for either a physical or photo inspection by Ship Sticks or its Logistics Partners.
- A photo of the original shipping label with the tracking number visible.
- Photos of your roller suitcase, duffel bag or box used for shipping with the shipping label attached and in view. Please ensure the image(s) include a view of the entire roller suitcase, duffel bag or box. The photos should depict the condition in which the shipment arrived.
- A minimum of (2) photos of your damaged item(s). For missing item(s), proof of damage to the outer packaging (roller suitcase, duffel bag, or box) will be required in order to process your claim.
- Proof of value (online quote including the entire URL, a screenshot of the payment page including the entire URL)
For additional information regarding how to file a claim, please click here!
The length of the claims process can vary and may take up to (30) thirty days to complete. Should you have additional questions with regards to your claim or need assistance completing the Ship Away Claims Form, please do not hesitate to contact a Ship Away Claims Representative at (866) 923-7447 EXT 5.
Yes! Signing up is absolutely free. You can create an account here!
Go to Ship Away and look for the registration link at the top-right. You’ll be guided through a simple process. Registration requires no commitment and only takes a few moments.
The account is free, and the benefits are endless! Some of the benefits include:
- Access to exclusive Ship Away offers throughout the year
- Easy access to all current and previous shipments
- Stored account payment information
- Address book to make it even easier to place your order online
- Access to our exclusive Refer a Friend program for additional savings
You may schedule a shipment up to 60 days in advance. You will be able to print your shipping label immediately after scheduling your shipment.
Yes. To ship more than one luggage item at a time, in the middle of the booking page, click the “+” and select the number of bags you want to ship.
Yes, under ‘Other Info’ on the booking page, you can type in any information you would like.
For example: Confirmation Number XXXXX, Checking in XX/XX/XX, Guest of John Smith, etc.
Yes. Ship Away allows you to ship your luggage either one-way or round trip.
Yes. In order to place a multiple leg order, you will need to create two (2) separate one-way shipments instead of a round-trip shipment.
Your logistics provider is included on the shipping label you printed. If shipping luggage domestically, your carrier will be FedEx. If you are shipping your luggage internationally, the carrier will usually be DHL, however, is sometimes FedEx. Your label can be accessed through the confirmation email that was sent to you after booking your shipment or under your Ship Away account.
One of our logistics providers will be collecting your luggage. Your shipping label will indicate which carrier either DHL or FedEx.
Yes, you can ship your clubs from your private residence, rental property or hotel/resort. You also have the option to drop off your luggage at a local carrier store.
No, but your luggage will need to be easily accessible so the DHL or FedEx driver can pick them up (front porch, in front of the garage, etc.)
Yes! If you are shipping domestically you can drop off at any local FedEx store. If you are shipping internationally and your carrier is DHL, you can drop off at a local DHL authorized ship center near you. Your shipping label and confirmation email will indicate which type of store you need to drop off at.
Some pickup and drop-off locations may charge package holding fees. These fees are not associated with our service and can vary by location. We recommend that you call ahead to inquire if there are any associated package fees.
For additional information about having a pickup or choosing to drop off your luggage, please visit our support page or email us at firstname.lastname@example.org!