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Complimentary value protection

Your luggage is valuable that's why we offer complimentary value protection on every shipment.

You're completely covered when using Ship Away. Every shipment comes with complimentary value protection, giving you the peace of mind that your bags are secure. We know how important your valuables are to you. That's why we offer additional protection for up to $7500 for a nominal cost.

On-time guarantee

Every shipment is backed by the best on-time guarantee in the industry. Giving you the peace of mind that your bags arrive on-time, every time.

From pick up to delivery, we'll make sure your shipment gets to the destination on the delivery date. That's why we'll refund your order and payout up to $200 reimbursement for related expenses, as a part of our on-time guarantee. Our goal is simple, it's to provide you a bag-free travel experience, so you travel more stress-free. --- In the event that your shipment is delayed our on-time guarantee covers incidental costs. Please read more about it here.

Dedicated customer service

Our customer service team is with you every step of the way.

We are passionate about providing you an exceptional travel experience. Our customer service team tracks every shipment, contacts the carriers, and coordinates your shipment. We work 7 days a week to make sure your experience is seamless and your bags arrive on time. If you have questions, give us a call and we'll help you out. We're available via phone, chat, or email.

Exceptional white glove service

We'll handle your shipment with the utmost care.

Traveling is meant to be enjoyed that's why we are reinventing the way people travel. As the industry concierge leaders, our white glove service is truly second to none. Tell us where you want your bags picked up and dropped off, and we'll do the rest.

Real-time tracking

Our dedicated tracking team monitors your luggage in real-time.

Our shipping experts go above and beyond to coordinate your shipment from when your bags are picked up to when they're delivered. During transit, Ship Away's real-time tracking technology closely monitors your luggage. We'll provide you with an email notification when your bags have arrived.

We ship door to door wherever you want to go. Skip the hassle of carrying, and checking in your bags.

Ship your luggage